Tell us about your experience as a student at Clayton State.
When I attended Clayton State, I was a Communications & Media Studies major, worked a full-time job at SunTrust bank, and completed two internships. One was at the Clayton News Daily newspaper in Jonesboro, GA. The other was for the Department of Student Affairs under the leadership of Director Deborah Dupree (Greer). Interestingly, my job at CareerBuilder might not have happened had her son not referred me to my first role in customer service/support.
I learned a lot of things about myself in those internships, built lasting relationships, and gained some skills I still utilize today - in my regular job and in my coaching business. I'm so glad I did those internships. The professors I remember and will NEVER forget are Dr. Clark, Dr. Bonner, and Dr. Spence. They greatly influenced my journey, challenged me, and opened my eyes to things. They all are the best.
Can you describe what you do for CareerBuilder?
While I've held many roles within my journey at CareerBuilder, my favorite is my current role. My title is Customer Success Manager which basically means I manage accounts and make sure that every business challenge they have is being solved with the solutions we provide.
I manage a book of business worth $1.5M+ and no day ever looks like the day before. Depending on the client, I could be helping with software implementation, meeting with our product team about new features for beta testing, escalating technical issues on behalf of my clients, or creating business reviews to present to the executive sponsors and showing them the return on the investment they made in our products and services. I travel sometimes, but not often.
The best part of my job is getting to meet other amazing professionals and partnering with them to implement new software and strategies that will make their company more efficient in recruiting quality talent. Ultimately, I help employers make it easy to find and hire people. I love it!
What made you want to open up you own business?
For the last couple of years, I've operated under my own name. In 2018, there will be changes. Talent Gratitude will be the consulting firm that provides hard-working individuals with the tools to help them align their job with their life goals and dreams. I started this business because job stress is real and can kill. I experienced work-related stress while I was in college and I thought my heart was going to explode in my chest. After that, I began working in the recruiting industry and realized why so many candidates don't get jobs - either their resume is horrible, they're applying for jobs that are too big or too small for them, and most of the time they just don't interview well. I want to help people find and get jobs that fit their needs and wants.
What services do you offer to your clients?
Right now, I offer one-on-one coaching (mindset, confidence, accountability, and career), career and job search strategy planning, resume critiques, resume writing, LinkedIn profile optimizations, and mock interviews.
What made you want to become a member of the Alumni Association?
I really am proud to be a graduate of Clayton State University and I want to stay connected. The Alumni Association is doing some really great, fun things and I want to be a part of them. Also, growing my network and having real, mutually beneficial relationships with people is part of my #WorkLifeDreamsBalance strategy. No one who is "successful" is successful alone. Surrounding myself with smart, accomplished, and career-minded individuals is important to me. Also, I always look for opportunities to give back and help others. I believe being a part of the Alumni Association will help me do that, too.
As a life and career coach, what one piece of advice would you offer to alumni to improve themselves?
I recently posted about the "SELF-WORK" that I do. Basically, it involves getting to know myself deeper than the surface and understanding what drives me to be great or what keeps me stuck in not being great. So, the one piece of advice I would give is to fully come to know and understand WHO you are so that you can approach all things in life knowing HOW you are/will be. Our life experiences influence us on so many levels and it's important that we are emotionally intelligent enough to be aware of and in control of our truths, our why’s, and our how’s